Refund and Cancellation Policy
This policy explains how cancellations and refunds work for Inner-Intelligence services. It complements our Terms of Service.
1. Sessions and mentorship packs
- You can reschedule a booked session free of charge up to 24 hours before its start time.
- If you cancel at least 24 hours before the start, you can choose a rebooking or a full refund.
- Sessions missed or cancelled less than 24 hours before the start may be counted as delivered.
- Pack sessions (packs of 5 or 10) never expire, and each session follows the same rescheduling rules.
- If you decide to stop a pack before using all of its sessions, contact us and we will find a fair solution together, including a refund of the clearly unused part where that is the fair outcome.
2. Challenges (such as the Reverse Running Challenge)
- Challenges are one-time purchases.
- Before your first call has taken place, you can request a full refund within 14 days of purchase, no questions asked.
- Once your coaching days have started, refunds are handled case by case, alongside your statutory rights.
3. Legacy memberships (Daily Practice and Coaching Membership)
- Memberships are no longer offered for new purchase since 22 July 2026. If you hold one, everything below still applies to you.
- You can cancel your membership at any time, no questions asked.
- Cancellation takes effect at the end of the current billing period. You keep full access until then.
- Amounts already billed for a period that has started are not refunded, except where required by law or in the cases below.
- To cancel, email us at [email protected] or use the link in your Stripe receipt.
4. If we cancel or cannot deliver
If we have to cancel a session or cannot provide a service you paid for, you receive a full refund of the affected amount, or a rebooking if you prefer.
5. Billing errors and duplicate charges
If you believe you were charged in error or charged twice, contact us and we will investigate and correct it promptly, including a refund where the charge was wrong.
6. How refunds are paid
Approved refunds are issued to the original payment method through our payment provider, Stripe. Depending on your bank, it can take 5 to 10 business days for the amount to appear.
7. Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law, including any statutory withdrawal rights that apply in your country.
8. Contact
Cancellations, refund requests, and questions: [email protected]. We reply within one business day.